Terms and conditions

Sangoma LLC is the name of our company. Soul Care U at this time is the operating name.

PAYMENTS AND REFUNDS

Sangoma LLC  reserves the right to cancel the program or service at any point and for any reason. If this happens, the Participant/Customer  is only responsible for the pro rata share of services received.

All sales are final.

If participant is scheduling an individual session and  wants to cancel your session, you must do so 24 hours BEFORE your appointment and a replacement appointment will be made. There are no refunds for canceled  appointments Please be sure of your purchase. If you cancel after the 24 hour period you will be charged the price of the session which you have already paid for. 

All deposits are non refundable. If you purchase a program or a set amount of sessions  and decide you no longer want the program you will be charged a cancellation fee  of 250.00 in addition to forfeiting any deposits made. 

Your card will be canceled and no further fees will be deducted accept the cancellation fee and services received that have not been paid for.

Our policy is: we will find a suitable solution to any concerns you may have regarding our products.

If your product comes to you damaged or in disrepair please contact us as soon as your item arrives through chonteau@chonteau.com. so we may assess the concern. Please take a picture of the damaged item in its original package and send  with your email. We can not guarantee the exact product will be replaced as many of our items are custom designed and limited editions. We will however seek to find an equally valued solution.

For any shipped items, please allow 3 business days for your item to ship, and longer if we have to custom create your item.  

For any clothing tops please check this chart below:

size 5-6 small
size 7-8 medium
size 9-12 large
Size 14-16 x-large

If clothing items do not fit please contact us at chonteau@chonteau.com AND return the item  within 5 business days of receipt. We will find a suitable solution to any concerns regarding our products.

DISCLAIMERS

The Participant/customer understands that the role of Sangoma LLC is not to prescribe or assess micro- and macronutrient levels; provide health care, medical or nutrition therapy services; or to diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body.  Rather, Sangoma LLC and its managing member is a mentor and guide who has been trained in holistic health coaching to help participants/customers reach their own wellness goals by helping participants devise and implement positive, sustainable lifestyle changes. The Participant/Customer  understands that the Sangoma LLC MGM  is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the  MGM is not meant to take the place of advice by these professionals.  If the Participant/Customer  is under the care of a health care professional or mental health profession or currently uses prescription medications, the Participant/Customer  should discuss any life style changes, dietary changes, or  potential dietary supplements use with his or her doctor and mental health provider and should not discontinue any prescription medications without first consulting his or her doctor or mental health professional. 

 

The  Participant/Customer  has chosen to purchase items or services  with the Sangoma LLC  and understands that the information or products received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health or mental health  professionals.

PERSONAL RESPONSIBILITY AND RELEASE OF HEALTH CARE RELATED CLAIMS

The Participant/Customer  acknowledges that the Participant/Customer  takes full responsibility for the Participant/Customer 's life and well-being, as well as the lives and well-being of the Participant/Customer’s family and children (where applicable), and all decisions made during and after this program. 

 

The Participant/Customer  expressly assumes the risks of the Program/products and services, including the risks of trying new foods or supplements, and the risks inherent in making lifestyle changes. The Participant/Customer  releases the  Sangoma LLC MGM  from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, which the Participant/Customer  ever had, now has or will have in the future against the Coach, arising from the Participant/Customer’s past or future participation in, or otherwise with respect to, the Program, unless arising from the gross negligence of the Sangoma LLC MGM  .

 

CONFIDENTIALITY

Sangoma LLC  will keep the participants/customers information private, and will not share the participants/customers information to any third party unless compelled to by law.

COPYRIGHT RESTRICTIONS

All  purchases are copyrighted  and are not to be shared with others  in any form.  It is prohibited to share links of material. All rights are reserved.  All content is protected by copyright and can not be reproduced.  

ARBITRATION, CHOICE OF LAW, AND LIMITED REMEDIES

In the event that there ever arises a dispute between Sangoma LLC  and Participant/customer with respect to the services provided pursuant to this agreement or otherwise pertaining to the relationship between the parties, the parties agree to submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules). Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be conducted by a single arbitrator. The sole remedy that can be awarded to the Participant/Customer in the event that an award is granted in arbitration is refund of the Program Fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be granted to the Participant/customer.

 

This agreement shall be construed according to the laws of the State of [FLorida]. In the event that any provision of this Agreement is deemed unenforceable, the remaining portions of the Agreement shall be severed and remain in full force.  

 

If the terms of this Agreement are acceptable, please check the I agree to the terms box on the registration form. By doing so, the Participant/customer acknowledges that: (1) he/she has received a copy of this letter agreement upon request; (2) he/she has had an opportunity to discuss the contents with the Sangoma LLC  and, if desired, to have it reviewed by an attorney; and (3) the client understands, accepts and agrees to abide by the terms hereof.

Thank you, Chonteau McElvin