Terms and conditions

Sangoma LLC is the name of our company. Soul Care U at this time is the operating name.

PAYMENTS AND REFUNDS

Sangoma LLC reserves the right to cancel the program, event or service at any point and for any reason. If this happens, the Participant/Customer is only responsible for the prorated share of services received or a full refund will be distributed if no services or attendance was met.

All sales are final.

If participant is scheduling an individual session and wants to cancel their session, they must do so 24 hours BEFORE the appointment and a replacement appointment will be made. There are no refunds for no show appointments. Please be sure of your purchase. If you cancel after the 24 hour period you will be charged the price of the session which you have already paid for.

All deposits are non refundable. If you purchase a program, event, gathering, retreat, product, all sales are final. If you purchase a set amount of sessions and decide you no longer want the sessions or program, you will be charged 100% of the remaining balance and payment is expected, to avoid collections activity.

If your product comes to you damaged or in disrepair please contact us as soon as your item arrives through chonteau@chonteau.com. so we may assess the concern. Please take a picture of the damaged item in its original package and send with your email. We can not guarantee the exact product will be replaced as many of our items are custom designed and limited editions. We will however seek to find an equally valued solution.

For any shipped items, please allow 3 business days for your item to ship, and longer if we have to custom create your item.

DISCLAIMERS

The Participant/customer understands that the role of Sangoma LLC is not to prescribe or assess micro- and macronutrient levels; provide health care, medical or nutrition therapy services; or to diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body. Rather, Sangoma LLC and its managing member is a mentor and guide who has been trained in holistic health coaching to help participants/customers reach their own wellness goals by helping participants devise and implement positive, sustainable lifestyle changes. The Participant/Customer understands that the Sangoma LLC MGM is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the MGM is not meant to take the place of advice by these professionals. If the Participant/Customer is under the care of a health care professional or mental health profession or currently uses prescription medications, the Participant/Customer should discuss any life style changes, dietary changes, or potential dietary supplements use with his or her doctor and mental health provider and should not discontinue any prescription medications without first consulting his or her doctor or mental health professional.

The Participant/Customer has chosen to purchase items or services with the Sangoma LLC and understands that the information or products received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health or mental health professionals.

PERSONAL RESPONSIBILITY AND RELEASE OF HEALTH CARE RELATED CLAIMS

The Participant/Customer acknowledges that the Participant/Customer takes full responsibility for the Participant/Customer 's life and well-being, as well as the lives and well-being of the Participant/Customer’s family and children (where applicable), and all decisions made during and after any services, products events or programs

The Participant/Customer expressly assumes the risks of participating in any event, program, use of products and any services, including the risks of trying new foods or supplements, and the risks inherent in making lifestyle changes. Participant/customer is responsible for their emotional health and wellbeing and will seek out a qualified professional before making any lifestyle changes. The Participant/Customer releases the Sangoma LLC MGM from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, which the Participant/Customer ever had, now has or will have in the future against Chonteau McElvin /Sangoma LLC, arising from the Participant/Customer’s past or future participation in, or otherwise with respect to, the services offered unless arising from the gross negligence of the Sangoma LLC MGM .

CONFIDENTIALITY

Sangoma LLC will keep the participants/customers information private, with the exception of a signed photo, video, audio consent release form, and will not share the participants/customers information to any third party unless compelled to by law.

All purchases are copyrighted and are not to be shared with others in any form. It is prohibited to share links of material. All rights are reserved. All content is protected by copyright and can not be reproduced.

ARBITRATION, CHOICE OF LAW, AND LIMITED REMEDIES

In the event that there ever arises a dispute between Sangoma LLC and Participant/customer with respect to the services provided pursuant to this agreement or otherwise pertaining to the relationship between the parties, the parties agree to submit to binding arbitration before the American Arbitration Association (Commercial Arbitration and Mediation Center for the Americas Mediation and Arbitration Rules). Any judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be conducted by a single arbitrator. The sole remedy that can be awarded to the Participant/Customer in the event that an award is granted in arbitration is refund of the Program Fee. Without limiting the generality of the foregoing, no award of consequential or other damages, unless specifically set forth herein, may be granted to the Participant/customer.

This agreement shall be construed according to the laws of the State of [FLorida]. In the event that any provision of this Agreement is deemed unenforceable, the remaining portions of the Agreement shall be severed and remain in full force.

If the terms of this Agreement are acceptable, please check the I agree to the terms box on the registration form. By doing so, the Participant/customer acknowledges that: (1) he/she has received a copy of this letter agreement upon request; (2) he/she has had an opportunity to discuss the contents with the Sangoma LLC and, if desired, to have it reviewed by an attorney; and (3) the client understands, accepts and agrees to abide by the terms hereof.

Thank you, Chonteau McElvin